Multichoice - complaint

I recently app**** and got approval for the new explorer on a 24 months fixed pricing option. This service was meant to be activated yesterday after the installation was done. What was meant to be a simple activation turned into a nightmare as despite supplying both the serial & smartcard no., the call centre agents was unable to activate my service and instead said that this activation needs to be escalated which takes 24 - 48 hours. This I find completely unacceptable and want it addressed without any delays. Why must I be inconvenienced because of Multichoice's ineptness..