Multichoice Complaint
<p>I have a problem with multichoice...They didnt disconnect me after the 1st of this month when I didnt pay like they normally do.And now they are expecting me to pay for services I didnt use...The reason I didnt pay this month is because I was having issues with my decoders...Had a series of "E-series" errors...I tried to get hold of multichoice and ended up wasting close to R100 of airtime...I finally managed to sort out my decoder issues and now I want to pay for next month and multichoice is telling I am owing R215 from the first of this month until 15th...That is the period where I shouldve been disconnected like they normally do...</p> <p> </p> <p>I am not willing to pay that much...I am only willing to pay R345.00 and R50.00 reconnection fee for next month...I wont pay the R215.00 for dstv which was suppose to be disconnected.They claim I shouldve told them if I wasnt going to pay for this month so that they disconnect me.However,I never had to tell them that before.They disconnected me a day after my deadline payment...They are trying to squeeze extra money out of me now...This in not acceptible.</p> <p> </p> <p>Please help "Hellopeter".</p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
28 Sept 2016, 07:05Dear Tshona Lizo
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply28 Sept 2016, 07:05
Official
Dear Tshona Lizo
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Sept 2016, 09:33Good day Tshona Lizo
Thank you for bring this matter to our attention.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using our service for the upcoming month. Should this not happen the subscriber will be responsible for any additional amount accumulated on the account.
Our records indicate that on the 6 September 2016 a SMS was sent to you informing you of the outstanding amount on your account.
We've implemented a tool to schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply28 Sept 2016, 09:33
Official
Good day Tshona Lizo
Thank you for bring this matter to our attention.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using our service for the upcoming month. Should this not happen the subscriber will be responsible for any additional amount accumulated on the account.
Our records indicate that on the 6 September 2016 a SMS was sent to you informing you of the outstanding amount on your account.
We've implemented a tool to schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Rupert
Best regards,
's updateReviewer Update
29 Sept 2016, 07:18I am not satisfied with this response.I have had a similar fruitless back and forth conversation with one of your consultants.It is your responsibility to disconnect my account if there is no payment made on my behalf for that month like I've told the consultant several times.I didnt ask for any grace period,especially the type of grace period which is requiring me to pay R215.00 of service I didnt utilize.If I didnt have "E-errors" on my decoder,I wouldnt be wasting my time texting you right now,my payments wouldve been up to date.Like I said to one of your consultants...The reason I didnt pay for this month is because I had problems with my decoder towards end of last month and I couldnt watch tv,hence it was not reasonable for me to pay for this month...You decided to leave my account connected out of your free will,I didnt ask you to and I wont be paying for that.The month I will be paying for is next month(R345) and reconnection fee(R50) ,I wont pay anything for September simply because I didnt use your services because of your incompetance.
Please get this resolved as soon as possible.
's update29 Sept 2016, 07:18
Reviewer Update
I am not satisfied with this response.I have had a similar fruitless back and forth conversation with one of your consultants.It is your responsibility to disconnect my account if there is no payment made on my behalf for that month like I've told the consultant several times.I didnt ask for any grace period,especially the type of grace period which is requiring me to pay R215.00 of service I didnt utilize.If I didnt have "E-errors" on my decoder,I wouldnt be wasting my time texting you right now,my payments wouldve been up to date.Like I said to one of your consultants...The reason I didnt pay for this month is because I had problems with my decoder towards end of last month and I couldnt watch tv,hence it was not reasonable for me to pay for this month...You decided to leave my account connected out of your free will,I didnt ask you to and I wont be paying for that.The month I will be paying for is next month(R345) and reconnection fee(R50) ,I wont pay anything for September simply because I didnt use your services because of your incompetance.
Please get this resolved as soon as possible.