Multichoice complain

Dear Sir/Madam<br> Multichoice informed that I owe money on my account when according to my records and proof of payments sent to them was in order.<br> I was informed that I owe for reconnection fees and they were not able to say for when this was as I am not aware that there was a charge as all my payments have been paid on time to their bank account which has been confirmed by the various people address in this email.<br> <br> I called their offices on numerous occasions to confirm receipt of payment and that payment was on time. (Arnold, Nonhlanhla - October and Kedibone - September). These persons have confirmed that payment was on time and I would therefore not be liable to pay for reconnection fees. <br> <br> I kindly request that this charge be reversed and proof thereof be emailed to me. Once this has been resolved I would then like to sign up for my account to be paid by Debit Order.<br> Account number: ***<br> <br> Thanking you in anticipation.<br> <br> Kind regards<br> Stephen <br>