Multichoice Commercial Call centre not responding

Signal to my guest house was cut off about 12h45 on 1 April 2015. Screen message reads: You account might be in arrears. To check balance and due date blab la bla enter *120*68584# . Can't get an answer. Telephone number is *** is constanly engaged. I can't get any help anywhere<br> Account was paid by debit order on 1 April 2015 amount R685.50<br> Sent an e-mail to [Email Removed] but turnaround time is 3 days. I run a guest house and can't wait 3 days to have the problem sorted out.<br> DSTV's support for problem solving is bad and shocking.<br> Regards<br> Helene<br> Customer no ***6<br> Mobile ***