LC
Lmr C
1 reviews | Active since Jun 2019
20 Oct 2020, 12:09
Multichoice clueless customer service.
I have no words. INC 204293, in order to be assisted in this establishment is to clearly befriend the CEO otherwise you are at their mercy. Please ask me to assist you on how to deal with escalations, you have no clue.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
20 Oct 2020, 13:01Hi Lmr C,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Oct 2020, 13:01
Official
Hi Lmr C,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Oct 2020, 18:23Dear Mr Cetywayo,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please be assured that the service you received from the agents that you were in touch with, will definitely be addressed with the agents themselves and management. As we continue to improve our service offering, feedback like yours is extremely valuable.
And, as mentioned, if you need to get in touch with, please do so on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please be assured that the service you received from the agents that you were in touch with, will definitely be addressed with the agents themselves and management. As we continue to improve our service offering, feedback like yours is extremely valuable.
And, as mentioned, if you need to get in touch with, please do so on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Oct 2020, 18:23
Official
Dear Mr Cetywayo,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please be assured that the service you received from the agents that you were in touch with, will definitely be addressed with the agents themselves and management. As we continue to improve our service offering, feedback like yours is extremely valuable.
And, as mentioned, if you need to get in touch with, please do so on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please be assured that the service you received from the agents that you were in touch with, will definitely be addressed with the agents themselves and management. As we continue to improve our service offering, feedback like yours is extremely valuable.
And, as mentioned, if you need to get in touch with, please do so on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
LC
Lmr C's updateReviewer Update
20 Oct 2020, 18:32Good day,
I was assisted by Amanda who called back on this matter. However the service received after many failed attempts came from one of their consultants Julia Choma... who really showed a level of professionalism and knew how to deal with a client in distress. A true asset to this organization, perhaps even she could give some suggestions on how best DSTV can do regarding escalating incidents or challenges faced by customers.
My suggestion is to please relook at your escalation procedures or policies, *** maybe an avenue to explore but it doesn’t give the customer the satisfaction that their case is being handled with priority. Secondly allow the consultant to forward a call to a senior manager or team leader, not ask for the customer number and tell them they will get a call back, it doesn’t work and rather lazy from an organization such as Multichoice.
Oh... and the options when calling can really be costly to someone who may not have the airtime to wait that long to get to a consultant, with no guarantee how long it will take to speak to the consultant... awful! Please relook at this, a callback policy as the delay is from the organization rather than the client.
I know I’m merely just a drop compared to the millions of people you could heed suggestions from, however a relook at your policies and procedures would be advisable.
One day you could deal with someone who has enough reach to the most senior in this organization and another job loss would not be great in these trying times.
Thank you Julia Choma, Hello Peter Team and Amanda.
Regards.
Mr. Cetywayo
I was assisted by Amanda who called back on this matter. However the service received after many failed attempts came from one of their consultants Julia Choma... who really showed a level of professionalism and knew how to deal with a client in distress. A true asset to this organization, perhaps even she could give some suggestions on how best DSTV can do regarding escalating incidents or challenges faced by customers.
My suggestion is to please relook at your escalation procedures or policies, *** maybe an avenue to explore but it doesn’t give the customer the satisfaction that their case is being handled with priority. Secondly allow the consultant to forward a call to a senior manager or team leader, not ask for the customer number and tell them they will get a call back, it doesn’t work and rather lazy from an organization such as Multichoice.
Oh... and the options when calling can really be costly to someone who may not have the airtime to wait that long to get to a consultant, with no guarantee how long it will take to speak to the consultant... awful! Please relook at this, a callback policy as the delay is from the organization rather than the client.
I know I’m merely just a drop compared to the millions of people you could heed suggestions from, however a relook at your policies and procedures would be advisable.
One day you could deal with someone who has enough reach to the most senior in this organization and another job loss would not be great in these trying times.
Thank you Julia Choma, Hello Peter Team and Amanda.
Regards.
Mr. Cetywayo
LC
Lmr C's update20 Oct 2020, 18:32
Reviewer Update
Good day,
I was assisted by Amanda who called back on this matter. However the service received after many failed attempts came from one of their consultants Julia Choma... who really showed a level of professionalism and knew how to deal with a client in distress. A true asset to this organization, perhaps even she could give some suggestions on how best DSTV can do regarding escalating incidents or challenges faced by customers.
My suggestion is to please relook at your escalation procedures or policies, *** maybe an avenue to explore but it doesn’t give the customer the satisfaction that their case is being handled with priority. Secondly allow the consultant to forward a call to a senior manager or team leader, not ask for the customer number and tell them they will get a call back, it doesn’t work and rather lazy from an organization such as Multichoice.
Oh... and the options when calling can really be costly to someone who may not have the airtime to wait that long to get to a consultant, with no guarantee how long it will take to speak to the consultant... awful! Please relook at this, a callback policy as the delay is from the organization rather than the client.
I know I’m merely just a drop compared to the millions of people you could heed suggestions from, however a relook at your policies and procedures would be advisable.
One day you could deal with someone who has enough reach to the most senior in this organization and another job loss would not be great in these trying times.
Thank you Julia Choma, Hello Peter Team and Amanda.
Regards.
Mr. Cetywayo
I was assisted by Amanda who called back on this matter. However the service received after many failed attempts came from one of their consultants Julia Choma... who really showed a level of professionalism and knew how to deal with a client in distress. A true asset to this organization, perhaps even she could give some suggestions on how best DSTV can do regarding escalating incidents or challenges faced by customers.
My suggestion is to please relook at your escalation procedures or policies, *** maybe an avenue to explore but it doesn’t give the customer the satisfaction that their case is being handled with priority. Secondly allow the consultant to forward a call to a senior manager or team leader, not ask for the customer number and tell them they will get a call back, it doesn’t work and rather lazy from an organization such as Multichoice.
Oh... and the options when calling can really be costly to someone who may not have the airtime to wait that long to get to a consultant, with no guarantee how long it will take to speak to the consultant... awful! Please relook at this, a callback policy as the delay is from the organization rather than the client.
I know I’m merely just a drop compared to the millions of people you could heed suggestions from, however a relook at your policies and procedures would be advisable.
One day you could deal with someone who has enough reach to the most senior in this organization and another job loss would not be great in these trying times.
Thank you Julia Choma, Hello Peter Team and Amanda.
Regards.
Mr. Cetywayo