MULTICHOICE = CLIENT CRIES TEARS OF FRUSTRATION

20yrs loyal client. Regret the day I took DPP on Explora = problems, frustration, numerous phone calls, time wasted & bank charges incurred. Not even the DSTV Agents know WTH is going on with my a/c. DSTV call centre agents make it up as as they go along. The latest in 10-month saga was this morning trying to rent movie on Box Office via C/CARD = insufficient funds. Last nite we rented a movie = all good. This morning I was told by an very \customer-centric"and \""intelligent\"" call centre agent (do u pick random ppl off the street to work for you?!) that I owed R90. M/Choice took R129 off my a/c 28/8/15 (S/B R90) for Box Office. Have not rented a movie since. So how do I owe R90?! The \""intelligent\"" agent said they never did according to their system. Really?! Have my bank stmt in front of me and its there in black & white darling! I challenge the DIRECTOR OF CUSTOMER SERVICES (not supervisor/team-leader) to go into my FULL a/c"