1 reviews | Active since May 2011
Multichoice? Choose Netflix
A week ago I switched decoders from my home decoder to my holiday home decoder and used the Catch Up and recording functions daily. Suddenly, today the PVR functions were blocked, because I owe them R62.44. The problem is, that I don't owe them anything. I have signed a debit order. They take what I owe them directly from my account on the 29th of each month. I had to call in from my cell phone and hang on at my cost for 30minutes, while they try to sort out their mess. Fortunately I have a separate Netflix account which worked fine. So, if you are still wondering; DSTV or Netflix? I will take Netflix any time. They have not once accused me falsely that I owe them money. Multichoice is an embarrassment.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflects that you have a credit balance of R166.04.
Kind Regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the system reflects that you have a credit balance of R166.04.
Kind Regards,
DStv: Hello Peter Team
Best regards,
I have wasted 30 minutes of airtime and most of the already recorded series and programs I still want to view has been deleted from Catch Up. I now have to download them using my wifi data. As far as I can see, it is a loose-loose situation for me!! How are you going to reimburse me for all your mistakes?
I would also have expected a live person to call me. This hiding behind the internet and social media is not doing your image any good!
I have wasted 30 minutes of airtime and most of the already recorded series and programs I still want to view has been deleted from Catch Up. I now have to download them using my wifi data. As far as I can see, it is a loose-loose situation for me!! How are you going to reimburse me for all your mistakes?
I would also have expected a live person to call me. This hiding behind the internet and social media is not doing your image any good!