MULTICHOICE CHARGING R1698 TO REACTIVATE PAID ACC.

On 24 November 2015 i called the multichoice contact centre to deactivate my Dstv account since i was not planning on using it until i had moved into my new place.<br> <br> my account was paid via debit order a month in advance so at the end of November 2015 my balance with multichoice was .<br> <br> After i moved into my new place i contacted multichoise on the 4th of march 2016 to reactivate my Dstv account. However they advised that i need to pay them R799 (an amount which they claim is outstanding to them) to get my account to a zero and pay the preminum for the month another R899 that is a total of1698 to reactivate my account.<br> <br> I then contacted multichoice over 6 times about this and i have spoken to over 6 different people ragarding this problem and it is still not been resolved.<br> <br> They claim that they gave me a refund of R799 in November 2015 when i cancelled my subscription before the next debit order that it was still going to go off my account which makes sense! ONLY THE PROBLEM IS THERE IS NO SUCH REFUND ON MY BANK STATEMENTS! i have sent my bank statements to them and at some point spoken to the team leader in the JHB call centre Refilwe Nemulodi and still nothing has been fixed!!!