Multichoice’ chaotic billing system

Incorrect billing. After apologizing for their mistake they repeat the same the very next month. We are operating on a debit order basis and have done so for years. All of a sudden our services are suspended because, according to them, we owe them. Their call centre staff are unfriendly, untrained and drop our calls on purpose because they can not solve the problem. Utter disappointment in this organization’ ability to sort their billing.