Multichoice Change of Ownership

I’ve completed a change of ownership last week and it has not yet been actioned. Contacted the call center and was advised that they cannot assist as it is a different department. I have been in communication with the change of ownership department via email correspondence (Note that I had to request updates) Apparently my issue has been escalated to their IT department who still can’t seem to get this request right. Multichoice should change their title from service provider to Lack of service provider.