multichoice careless about its clients

I regret moving to multichoice. This is not the first time i complaining about their service or lack of it. My services keeps being suspended mind you i dont owe them a cent. i kept being told about a replacement fee for a smartcard but how can i replace something i never had before. i was told to email receipts from where i bought the decoder and i did. But my services keeps being cut. what frustrate the most is spending R100 airtime speaking to useless automated voices. Infact i am now certain that multichoice does not have a live call centre, they just enjoy chowing our airtime. All i want now is to move out of multichoice so that i can save myself from stress. Theirs, is a very bad service they dont care about the clients.