kB
kevin B
1 reviews | Active since Apr 2009
18 May 2015, 13:52
Multichoice cant fix their errors
I have addressed a complaint on the multichoice complaints email address, and its been two weeks without a response. Ref/Case no: ***. I need someone to contact me as a matter of urgency.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 May 2015, 13:46Hello davegrohl,
Reference is made to our telephonic conversation in regards to the account information and the credit on your account.
We confirm that you will e mail the requested information as well as all the previous correspondence you have e mail to MultiChoice to me to assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the account information and the credit on your account.
We confirm that you will e mail the requested information as well as all the previous correspondence you have e mail to MultiChoice to me to assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply19 May 2015, 13:46
Official
Hello davegrohl,
Reference is made to our telephonic conversation in regards to the account information and the credit on your account.
We confirm that you will e mail the requested information as well as all the previous correspondence you have e mail to MultiChoice to me to assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the account information and the credit on your account.
We confirm that you will e mail the requested information as well as all the previous correspondence you have e mail to MultiChoice to me to assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,