SS
Sal S

1 reviews | Active since Nov 2012

23 May 2016, 20:59

Multichoice cannot provide tax invoice

<p>Called Phindile Mkize on 18 May to renew my annual subscription and requested a tax invoice so that I could make a payment. She promised that it will be done by the end of that day but it is now one week later and I have still not yet received it. I have sent 5 emails over the course of one week with no luck. Multichoice appear to be employing useless, ***********, inefficient and lazy staff. I cannot make payment without a tax invoice. They don't contact me in advance requesting payment but if I don't take the initiative and pay in advance,, they cut me off. Multichoice fails to provide me with a tax invoice every year. This needs to be reported to SARS. Shocking and ********** service from Multichoice.</p> <p> </p>

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 May 2016, 12:43
Official

Good day Salim

Our record indicate that you have been contacted by our consultant that advised you we do not provide TAX Invoices to Residential account only to commercial account.

We do however provide e mail Statements to our subscribers. Please be advised that we have e mailed your latest copy of your statement reconciliation to your personal e mail address.

Regards

Rupert

Best regards,

SS
Sal S's update24 May 2016, 13:27
Reviewer Update
In terms of our law and SARS regulations, every customer (residential and commercial) has to be provided with a Tax invoice. Why is Multichoice breaking the law? Furthermore your record is not correct. I called and emailed the team leader Mokete Molebatsi to complain about the poor service this morning. I also emailed his manager Tumelo Matsane. Still disappointed with the ********** service!
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 May 2016, 10:28
Official

Dear Salim

We are committed to resolving your query.

For more detail pertaining to your query, please refer to your personal e mail address.

Should you require any further assistance, please don't hesitate to contacts us.

Regards

Elna

Best regards,

SS
Sal S's update06 Jun 2016, 14:12
Reviewer Update

Multichoice finally provided me with a tax invoice. This was only after:

1. I contacted SARS and determined that what they were doing is *******,

2. Notified them that according to SARS, their directors can be imprisoned for breaking the tax laws.

3. Sent them 14 emails

4. Called them 8 times

5. Complained twice on HelloPeter.com

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Jun 2016, 07:43
Official

Dear Salim,

Thank you for the honest feedback regarding your customer experience with us.

Your feedback is extremely valuable to us which serves as an opportunity to identify arrears in need of improvement.

Please do notify us should you require any further assistance.

We look forward to continue serving you as our valued customer.

Kind regards

Dinah

Best regards,