1 reviews | Active since Nov 2012
Multichoice cannot provide tax invoice
<p>Called Phindile Mkize on 18 May to renew my annual subscription and requested a tax invoice so that I could make a payment. She promised that it will be done by the end of that day but it is now one week later and I have still not yet received it. I have sent 5 emails over the course of one week with no luck. Multichoice appear to be employing useless, ***********, inefficient and lazy staff. I cannot make payment without a tax invoice. They don't contact me in advance requesting payment but if I don't take the initiative and pay in advance,, they cut me off. Multichoice fails to provide me with a tax invoice every year. This needs to be reported to SARS. Shocking and ********** service from Multichoice.</p> <p> </p>
Good day Salim
Our record indicate that you have been contacted by our consultant that advised you we do not provide TAX Invoices to Residential account only to commercial account.
We do however provide e mail Statements to our subscribers. Please be advised that we have e mailed your latest copy of your statement reconciliation to your personal e mail address.
Regards
Rupert
Best regards,
Good day Salim
Our record indicate that you have been contacted by our consultant that advised you we do not provide TAX Invoices to Residential account only to commercial account.
We do however provide e mail Statements to our subscribers. Please be advised that we have e mailed your latest copy of your statement reconciliation to your personal e mail address.
Regards
Rupert
Best regards,
Dear Salim
We are committed to resolving your query.
For more detail pertaining to your query, please refer to your personal e mail address.
Should you require any further assistance, please don't hesitate to contacts us.
Regards
Elna
Best regards,
Dear Salim
We are committed to resolving your query.
For more detail pertaining to your query, please refer to your personal e mail address.
Should you require any further assistance, please don't hesitate to contacts us.
Regards
Elna
Best regards,
Multichoice finally provided me with a tax invoice. This was only after:
1. I contacted SARS and determined that what they were doing is *******,
2. Notified them that according to SARS, their directors can be imprisoned for breaking the tax laws.
3. Sent them 14 emails
4. Called them 8 times
5. Complained twice on HelloPeter.com
Multichoice finally provided me with a tax invoice. This was only after:
1. I contacted SARS and determined that what they were doing is *******,
2. Notified them that according to SARS, their directors can be imprisoned for breaking the tax laws.
3. Sent them 14 emails
4. Called them 8 times
5. Complained twice on HelloPeter.com
Dear Salim,
Thank you for the honest feedback regarding your customer experience with us.
Your feedback is extremely valuable to us which serves as an opportunity to identify arrears in need of improvement.
Please do notify us should you require any further assistance.
We look forward to continue serving you as our valued customer.
Kind regards
Dinah
Best regards,
Dear Salim,
Thank you for the honest feedback regarding your customer experience with us.
Your feedback is extremely valuable to us which serves as an opportunity to identify arrears in need of improvement.
Please do notify us should you require any further assistance.
We look forward to continue serving you as our valued customer.
Kind regards
Dinah
Best regards,
