Multichoice cannot handle their Accounts!

We have recently bought a DSTV Explora and upon Installation you must pay an Access Fee which Multichoice will quote you. You can pay this via EFT or at Pick n Pay. <br> We paid this fee of R420 via EFT and sent the Confirmation of Payment to DSTV. <br> However DSTV had deducted this amount from our Account so we were forced to pay TWICE. <br> This was 2 months ago. <br> After repeatedly asking to have the money refunded to our BANK Account and NOT CREDITED to our Dstv Account we still have had no action. <br> The Payment was then discovered to be unallocated. <br> We then requested the payment to be allocated to our account so we can be refunded. <br> This has still not happened. <br> They then tell us we have not been refunded because they do not know what our banking details are. <br> When we sent the proof of Payment (4 times) All Banking details are on this. <br> They did not contact us to tell us that they do not have banking details they simply left the issue until we, The customer had to follow up. <br> <br> This is disgusting Service, Give me my money back DSTV!!!!