Multichoice cannot activate Extra View

On 29 September 2022 I installed a new extra PVR decoder (Explora Model 3B) in my bedroom. Since then I've been in contact with the Multichoice call center for the activation setup. My existing decoder is an Explora Model 3A.

I was told that they cannot see my Model 3B in the system and have escalated the matter. I have not received any communication from their escalation team yet. Everytime I call their Call Center, I am made to hold for over 30 minutes until my airtime runs out...because I am told that their system is slow.

Today is 03 October 2022, and my new decoder is still not working. For 5 days, I have been watching channel 100.

I am very disappointed with the service we are now getting from Multichoice. It's not like before when everything was in working order.

Please help!