Multichoice can't sort out their account and keep switching me off

<p>This is the fourth time that I am being disconnected in a space of 2 weeks. &nbsp;This after I ended my annual billing cycle and wanting to go on a monthly cycle that should have commenced on the 21st of April. &nbsp;However due to their accounts having incorrectly been double billing &nbsp;my account for my both my decoders at home instead of treating them as extra views, this account is now a mess that they can't resolve. &nbsp;When Explora was installed in June, it was told to them that I would use the old PVR for extra views. &nbsp;Now no record of this can be found. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;The real issue I have is that I have already made 5 calls in this regard of more than 30 Minutes each time to explain and to be told that they would sort this out followed by a reconnection. After the second disconnection, I asked to speak to a senior person who then did the same and even called me back to say that she is trying to reverse the incorrect billing before they can initiate the debt order. &nbsp; Since the last time this disconnection happened almost a week ago, I have been unable to use any Explora features and was told to bring my machine in - this I refused as the settings is a result of the disconnection and not my device. &nbsp; &nbsp; &nbsp; Now this morning at 1.00am I am again disconnected for the 4th time. &nbsp; &nbsp;As a result, &nbsp;I am no longer willing to pay for cell phone calls to make a 6th call and will ensure that any debt order that may come through for the last month is reversed. &nbsp; I have not had Box office for months ever since the double billing happened to exhaust the annual fee - but I was not cut off till the year expired recently in April. &nbsp; If not sorted. I will rather move to Showmax and Netflex. Tired of poor service, wasting calls and my time. &nbsp; &nbsp;Very, very disappointing.</p>