MULTICHOICE - CAN SOMEONE GET BACK TO ME!!!!!!!!!!!!!!!!!!

Can someone please explain to me how much exactly I am owing and why, I keep calling the call centre agents and they all give me different answers and I seem to be getting different figures of what I owe and I am honestly getting frustrated. Another thing I would like to understand is why exactly the account between Price Lock and residential aren't linked and that I have to always call to allocate costs on multichoice's behalf. I've called numerous times and everyone promises to get back to me and escalate the matter yet no one ever seems to know what is going on. I have even gone personally and was given a supervisor who attempted to explain yet the only thing she did right was to cancel my debit order.

I have spoken to billing & collection last year already and a payment plan of a monthly fee of R455.65 in addition to my R899.00 subscription (R 1 354.65) was discussed yet not loaded. Then the debited me a full R2624.91 of which I reversed as that was not the arrangement set. Only now on March 26, 2018 after numerous calls do they load the arrangement and for some reason they do not even consider the previous payments that I have made.

20 January 2018 @09:20 - Thanks for getting your DSTV Explora on Price Lock! Your final payment for this contract is on 2018.03.01. After this, your monthly subscription will change to R789 for DSTV Premium plus R85 for the Access Fee.

06 February@09:09 - Payment made of R899 (manually)

07 February 2018@13:53 - Your debit order for DSTV has been cancelled. To update your banking details go to My DSTV on DSTV.com.

07 February 2018@13:53 - Your debit order for DSTV was returned by your bank. Please pay R2659.91 asap. Click payat.io/dstv/**** for payment options.

14 February 2018@11:20 - Wev'e stopped your DSTV as you've not paid. To reconnect, pay R1909.91, using ref no.****. Once paid, well reconnect you. To pay: payat.io/dstv/****

23 February 2018@04:26 - Payment made of R1500 (manually)

01 March 2018@07:16 - Your DSTV Price Lock contract ends today. your new payment of R1005.81 will be deducted on 2018.04.01. Thanks for taking your DSTV Explora on DSTV Price Lock. If you'd like to take out insurance on your DSTV Explora, reply YES and well call you back.

26 March 2018@11:51 - Weve stopped your DStv as you've not paid. to reconnect, pay R1029.56, using ref no.****. Once paid, well reconnect you. To pay: payat.io/dstv/****

26 March 2018@03:40 - Payment made of R1104.81 (manually)

28 March 2018@16:03 - Weve stopped your DStv as you've not paid. to reconnect, pay R435.20, using ref no.****. Once paid, well reconnect you. To pay: payat.io/dstv/****

31 March 2018@10:43 - Weve stopped your DStv as you've not paid. to reconnect, pay R412.13, using ref no.*****. Once paid, well reconnect you. To pay: payat.io/dstv/****

03 April 2018@16:20 - Weve stopped your DStv as you've not paid. to reconnect, pay R2148.47, using ref no.*****. Once paid, well reconnect you. To pay: payat.io/dstv/*****