1 reviews | Active since Apr 2013
Multichoice call centre unhelpful & ***********
I have just paid a lot of money to up grade to DSTV top bouquet of programs. I have an older system whereby I still use a VCR to record programs when I am not able to watch them. Everything was working just fine until I noticed that Multichoice's program guide announced on the Internet that there was a problem with remote recording of programs. I phoned their call center and was told that they had up loaded something to my smart card. However, I then encountered another problem when trying to record programs. Upon contacting the call center this morning I was treated with rudeness and incompetence. Unfortunately this is what happens when an organization has a virtual monopoly of products. I will now have to spend more money to get a TV engineer in to sort out a problem at Multichoice has created.
We could not get hold of you today on *** to discuss your query with you telephonically.
We regret that we provided you with a poor customer experience which is the exact opposite of what we pride ourselves on.
There was a slight interference when we upgraded our system between the 12 and 16 July 2015. However, we can confirm that our system is now fully functional.
Our records indicate that you're using a standard decoder without a recording functionality to access your DStv service. Please note that we can be able to assist with your recordings provided an Hdpvr or Sdpvr decoder was used.
We value our customers and understand how important it is to offer exceptional service.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today on *** to discuss your query with you telephonically.
We regret that we provided you with a poor customer experience which is the exact opposite of what we pride ourselves on.
There was a slight interference when we upgraded our system between the 12 and 16 July 2015. However, we can confirm that our system is now fully functional.
Our records indicate that you're using a standard decoder without a recording functionality to access your DStv service. Please note that we can be able to assist with your recordings provided an Hdpvr or Sdpvr decoder was used.
We value our customers and understand how important it is to offer exceptional service.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah