MULTICHOICE CALL CENTRE NEEDS MORE TRAINING

Never have I ever been so disgusted with a call centre agent in my life. I phoned Multichoice earlier today because I wanted my Xtraview cancelled, thinking it would bring my premium down. Apparently the Xtraview is included in the package if u have a PVR decoder and u are forced to pay the extra R90. (I am sure many people arent aware of this as we werent) When i found out that we are obligated to pay the extra R90 whether we have Xtraview or not, I contacted Multichoice again so that they could reactivate mine. I got through to Thabo who continuously interrupted me and said my name over and over in a sarcastic tone. He was very rude and at a point started shouting at me. Even after I told him all I wanted was my Xtraview reactivated, he just insisted on telling me how I wasnt actually paying for it. He just couldnt understand that the Xtraview is in fact included in the package, but the more i asked for it to be activated, the more he argued. Eventually in the end I got it reactivated. This is the first time in my life that a call centre agent has been so rude and unprofessional. What happened to treating clients with respect??????