Multichoice call Centre is such a waste

Multichoice competes with no one but itself. It's full of *********** call Centre who fails to admit when they are not able to solve client's problems. My sister called last to upgrade her bouquet, who that helped her over the phone deactivated her extra views & left it not connected. When my sister called for the second time to seek help, another agent told her there's something wrong with her connections. How on earth will an upgrade affect the connection. All agents that she spoke are not willing to help meantime they can see that extraview connection got deactivated only after my sister paid the amount to upgrade her bouquet. The most disgusting part is that as a customer, she's got no one to report this fault to. She has spent more than R200 on airtime trying to fix ******* caused by an *********** employee. If she calls DSTV accredited technician, who is going to reimburse her for the call out fee. So sad to deal with such a big company that does not take care of it's client. You can scream your lungs out, no one is going to hear your cries. Indeed Multichoice competes with no one else but itself, what a waste.