Multichoice call centre is a nightmare to deal with

I have to say that Multichoice is a large organisation however having to deal with their call centre is a nightmare. The agents and the team leaders in that call centre make promises to call back and never fulfil that promise. I have placed numerous calls to them where the issue was on their side and spoke to a call centre agent by the name of Manini Mthombeni and that call was way longer than it should have been, she kept placing me on hold and that made me doubt if she even knew what she was doing. She then promised to call me back and never did. I then called back later as I was still expecting the call back and spoke to a manager by the name of Mpila Mathebe and she told me that Manini left for the day, to say I was disappointed is an understatement. The manager also could not assist me with my query and also stated that she will call me back but never did. This made me realise that the agents have every right to behave this way if the managers are setting this kind of example for them.