Multichoice Call Centre Incompetence And Ineptness.

I upgraded my secondary decoder from the Explora Model 2A to an Explora Ultra via On Air. I then obviously removed the Model 2A and connected the new Explora Ultra. In the build up to this switching from one to the other, I anticipated that I would need to have Multichoice set up the new decoder as it would not just be a simple plug and play (it's never just as simple as that). I contacted Multichoice last night. The first call lasted just over 20 minutes when the call, true to form, was dropped. No call back was received. During that call the agent walked me through the set up. When it came to scanning, the pop up window stated that scanning could not be completed due to poor signal. I was placed on hold by her when the call dropped. I then called back a second time. The new consultant then went through a different process to try and get the decoder functioning. The decoder then gave the No Active Subscription E-17 error. Very strange that this will be the case as I have been a dual view client for many a year. Although the agent was courteous, and being fed instructions from a fellow agent as she went along (I assume that she is new and is being trained on the job), she could not get the service to work despite trying several options. 40 plus minutes later, I was told that a manager will be contacting the same evening to have my issue resolved. I waited until 22h00. No one phoned back, and my secondary decoder is still not working. It's just past 07h00 AM now. I sincerely hope that a senior specialist or manager will be contacting me today to explain to me IN GRAVE DETAIL why, 1., I was not phoned back or contacted via any written correspondence last night when I was specifically told that I will be contacted, and 2., how you are going to get my service up and running.

Morné Human.