AK
Adele K
1 reviews | Active since Jul 2020
29 Sept 2020, 11:44
MultiChoice call centre disappoints
Has anyone at MultiChoice call center listened to the welcome message you hear when you contact them? Every time you are requested not once, not twice, but THREE TIMES to enter your ID while you have to "sit tight". Did MultiChoice even check to see if this is working? VERY frustrating. MultiChoice support - please rectify this, since this is really no fun. Bad, really bad.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Sept 2020, 12:47Hi Adele,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Sept 2020, 12:47
Official
Hi Adele,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Sept 2020, 17:06 Dear Adele,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please allow us to investigate the matter further and then provide feedback.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please allow us to investigate the matter further and then provide feedback.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Sept 2020, 17:06
Official
Dear Adele,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please allow us to investigate the matter further and then provide feedback.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please allow us to investigate the matter further and then provide feedback.
Kind regards,
Dstv: Hello Peter Team
Best regards,