Multichoice Call Centre Agent unwilling to help

I called multichoice to re-connect my service as I had been advised by the agent I spoke to prior, When I called back to load my PVR I got through to a very ***********, unwilling to help person who kept putting me on on hold for every question I asked her. I then asked her to put me through to her supervisor, she put me on hold again for a while then said the supervisor is not available, I asked her for her supervisor's name, she said its Maki and she does not know the surname. I experienced Appalling customer service. I spent over R50 of aitime while being put on hold...eventually gave up and hung up. Shocking experience indeed! My query is not even resolved....now I must call again hoping il speak to somebody who knows what they are actually doing.