Multichoice Call Center Apathy - USELESS

I called them on Saturday after establishing that our complex does not have connectivity for Explora but still uses old DSD Decoders. I finally managed to speak to a Marcia Mokoka who understood my problem and she cancelled our Explora account and switched everything over to the old account for my wife. She said that I needed to send proof of payment so that she transfer the funds from the explorer account to the old account. Due to the payment being online there was no POP but I promised her via her email that I will send a statement today but HOOORAY, I got disconnected even though they can see my payment. I called through trying to get hold of Marcia and I wad sent from pillar to post. I was given a new email address, I forwarded the statement and still no response nor resolution.