****** Multichoice

I paid for my granmothers service to stay active as usual. A few days later they were suspended due to unallocated funds. I called in on a Thursday to resolve the matter and I was assured that it's ohk. My granny called Momday morning saying it's been suspended again. I called in, spoke to someone different and he assured me again that it would be resolved. Today when I got to work granny called in to say it's off again. I am so annoyed by all of them because they keep making empty promises. I have spent so much airtime calling their customer care number and none of them shows any sort of urgency. Today when I called, a guy answered and I asked him for his supervisor, he went to call one of his other colleagues to pretend to be the manager. Their attitude towards customers is very bad because they think they can fool customers because we don't see them. The problem is that they don't know who is on the other side of the line. I have their names and recordings of those calls on my side and I will be taking this further if i get to work tomorrow and find that the issue was temporarily resolved.