P
Pierre
1 reviews | Active since Jan 2024
02 Sept 2025, 19:47
MultiChoice Business totally ineffective
I'm extremely dissatisfied with the handling of my cancellation request. Despite providing notice and receiving an acknowledgement, my subscription wasn't cancelled as requested. Furthermore, when I tried to follow up, I was informed that your team couldn't trace the reference number.
I'm extremely unhappy with the lack of attention to detail and the runaround I've been given. I urge you to: 1. Cancel my subscription immediately and confirm in writing. 2. Investigate why the reference number couldn't be traced. 3. Provide a clear explanation for the delay and oversight.
I expect a prompt resolution to this issue. Please respond with the necessary confirmation and details.
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Replies (1)P
MultiChoice Business,
I'm appalled that despite a three-month notification and a Hello Peter complaint, you're still unable to assist me. It's unacceptable that you can't find me on your system yet continue to process debit orders. This lack of coordination and basic customer management is shocking.
I demand immediate action to:
1. Cancel my subscription and stop debit orders.
2. Investigate why I'm not on your system despite ongoing payments.
3. Provide a refund for any unauthorized debits since my cancellation notice.
This situation reflects poorly on your company's competence. I expect a swift resolution.
Ref ***
Pierre's updateReviewer Update
04 Sept 2025, 13:17MultiChoice Business,
I'm appalled that despite a three-month notification and a Hello Peter complaint, you're still unable to assist me. It's unacceptable that you can't find me on your system yet continue to process debit orders. This lack of coordination and basic customer management is shocking.
I demand immediate action to:
1. Cancel my subscription and stop debit orders.
2. Investigate why I'm not on your system despite ongoing payments.
3. Provide a refund for any unauthorized debits since my cancellation notice.
This situation reflects poorly on your company's competence. I expect a swift resolution.
Ref ***
P
Pierre's update04 Sept 2025, 13:17
Reviewer Update
MultiChoice Business,
I'm appalled that despite a three-month notification and a Hello Peter complaint, you're still unable to assist me. It's unacceptable that you can't find me on your system yet continue to process debit orders. This lack of coordination and basic customer management is shocking.
I demand immediate action to:
1. Cancel my subscription and stop debit orders.
2. Investigate why I'm not on your system despite ongoing payments.
3. Provide a refund for any unauthorized debits since my cancellation notice.
This situation reflects poorly on your company's competence. I expect a swift resolution.
Ref ***