1 reviews | Active since Dec 2016
Multichoice - Box Office
<p>after much thought and consideration, when i last wrote my review regarding DSTV's useless box office serivce and the fact that it hadn't worked for numerous months [the sms option] after numerous attempts through the call centre to sort out the problem, when complaining on Hello Peter, i was immedeately contacted, there was an attempt to assist, there were e-mails and requests to send screen shots etc...all technical stuff, but, that was over 6 weeks ago, now there is the sound of silence,yet! for myself, the system does not work, i have attempted through the sms option to rent a box office movie, but unfortunately it still does not work since April 2016.... therefore, dear DSTV, do not bother trying to help me...you cannot...i will have to use the old fashioned and reliable method of going to a local video store to rent a movie...at least that system, though old in style..is still reliable....</p>
Dear Chaim Shalpid
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Dear Chaim Shalpid
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Dear Chaim Shalpid
We sincerely apologise for the frustration and inconvenience you have experienced with our Box-Office service.
This could only point then to your SMS’s being “blocked” by the network operator. Please confirm if your number is on contract? If it is not, please can you let us know so we can escalate matter further with the network operators.
Mobile network operators assign usage limits to contracts. This usage limit allows you to spend over and above their normal contract benefits, up to what the usage limit is set to. The default usage limit is R0 meaning that you will only be able to use what’s offered as part of your contract.
Our and all other short codes are charged for separately (free and bundled SMS’s not applying) so it could be the reason for the blockage. Please call your network operator (808 from their MTN phone) and speak to the VAS team for the usage limit change.
Further please note that the you can submit a rental code using this link: https://bo.dstv.com. This has no implications around free and bundled SMS’s, you will only need data to access the website.
Regards
Elna
Best regards,
Dear Chaim Shalpid
We sincerely apologise for the frustration and inconvenience you have experienced with our Box-Office service.
This could only point then to your SMS’s being “blocked” by the network operator. Please confirm if your number is on contract? If it is not, please can you let us know so we can escalate matter further with the network operators.
Mobile network operators assign usage limits to contracts. This usage limit allows you to spend over and above their normal contract benefits, up to what the usage limit is set to. The default usage limit is R0 meaning that you will only be able to use what’s offered as part of your contract.
Our and all other short codes are charged for separately (free and bundled SMS’s not applying) so it could be the reason for the blockage. Please call your network operator (808 from their MTN phone) and speak to the VAS team for the usage limit change.
Further please note that the you can submit a rental code using this link: https://bo.dstv.com. This has no implications around free and bundled SMS’s, you will only need data to access the website.
Regards
Elna
Best regards,