MULTICHOICE BLUNDER

<br> I'm struggling to get DSTV to resolve my complaint as they have activated and upgraded a decoder without my consent. They claim that they spoke to me and when I asked for a recording they say that I must come all the way from Burgersfort with my lawyer to listen to the recording.I paid for the two decoders which I know of and my services for those decorders are switched off because according to them my account is in arrears due the this upgrade that I don't know about.I explained to Pamela Ngidi that everything that I do, I do it through self service and that there is no way that I would have made the call. I feel that multi-choice is unable to clearly identify and verify its customers and do not take their customers seriously. My consumer right has been violated and they think they can get away with it because I'm missing out on viewing.