Multichoice blocks DSTV after THEIR dt order fault

Multichoice did not submit their dt orders correctly in view of the public holidays. They only submitted R35 to be deducted on 2 Jan 2016, whereas my dt orders go off on the 1st of every month (with them for the last 12 years). So on 1 January 2016, I could not access my service and telephoned on 4 different occasions during that day to get it reconnected as my kids wanted to watch TV. Each time someone else told me they are working on the problem, but after hours of phoning and waiting, I managed to get hold of Zinhle who said it will be best if I deposit directly into their account an amount of R779 on 1/1/2016, which I did. They then only managed to switch on the primary explorer AFTER 16H00 that day (not the secondary explorer as well which is part of the service) but what is even more frustrating, they then deduct a further amount of R1380.17 on 4/1/2016. So, due to their accounts mistake, my service was interrupted and now I am being incorrectly billed for having no service? My ref nr on this was ***4. I spoke to a Xolile and a Dineo also on the 1st of Jan, but only Zinhle partially helped. I asked for a response on why this happened and why double dt, no response yet.