Multichoice blocked my account without my knowledge.

Hi There, I'm Chris. I wish to complain about the multichoice services. I walked into a multichoice agency to activate my extraview, only to be told that my account has been blocked because it is under ***** investigation. My brother who has an account number in Zimbabwe asked me to pay for his account because the can not pay from there because of the cash crisis. I went to checkers and gave them the account number that I got from him instead of the smart card number. The payment was then accidentally paid into a South African account and then I went to Multichoice in N1 City to get the credit directed to my account. So now multichoice are now suspecting me of having a South African account being used in Zimbabwe. In the email I wrote to them on 16 June 2019, I even furnished them with the account holders details (account number, his name, ad number and the smart card number). The most disgusting thing about it is NO BODY from Multcichoice called me to notify me of the investigation, only to be told when I got there that my account has been blocked. Now I'm sitting without TV. My account number is ***1.