Multichoice billing me for cancelled services

I disconnected my products around April 2025 and was billed for decoder insurance in May 2025 and sent message around June that I must pay for insurance as I only disconnected products but didn’t cancel insurance. I then paid on 20 June and sent email that decoder insurance is cancelled. I then called yesterday 22 August to reconnect so that I can watch sports and was told to pay prorata amount until the 24 August and a full package amount for 25 August - 24 September. I paid the required amount. After paying I get a message to pay another amount to avoid being disconnected on 25 August. I then called the call centre and they say it’s insurance fees. I advised that I cancelled insurance and I am not activating it. I called the insurance team and they say it is cancelled and I must call the call centre as it is a prorata amount for reconnection product. The call centre then says it is for insurance charged on the 23 June, I provided them with email confirmation that I cancelled on the 20 June and I am being sent between 2 departments. Making calls at my expense and trying to resolve this and no one is giving me feedback or willing to resolve this. All they do is play blame game between insurance and call centre