Multichoice Billing error
I am so Appauled by the service from Multichoice.The agents are *********** and do not know how to explain to a Client.I have had to continueously pay for for someones incompetence .My subscribtion was suspended and all I got was sorry sir we apologize for the inconvenience,no one at Multichoice accounts for mistakes made by their call center agents. This all started when one of their agents gave me an incorrect breakdown of my subscription in January,I called in February to enquire on what should my fixed premium be and I was told to Pay R689.Thats my fixed subscription.All of a sudden my subscription is in areas in August and I Get is sorry sir.Miltichoice needa to understand that we have been phased with Covid-19 where money is tight.Now I have to folk out an additional R366 Unplanned because of someones incompetence is unfair.Someone needs to account for this it is unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
07 Aug 2020, 09:32Hi Kgotso Antonio Mashishi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Aug 2020, 09:32
Official
Hi Kgotso Antonio Mashishi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Aug 2020, 15:41Hi Kgotso Antonio Mashishi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically. Please rest our assured we strive to give our customers correct billing information at all times. Our records do indicate SMSes are sent to the DStv account holder when the account is short paid and it has multiple decoders active on it. Kindly confirm if we have the correct details on the account for correspondence.
Please also confirm the exact time and date you contacted and you given wrong information so that we can address this conduct.
We will give you the break down of your subscription below:
R399,00 for the DStv Compact package.
R100,00 for the PVR functions of the Explora decoder and first Extra View set up
R100,00 for the Seconda Extra View
R110,00 for the DStv Access package.
R49,00 for the ShowMax
R35,00 decoder insurance for the Explora decoder
R20,00 decoder insurance for the first Standard decoderR20,00 decoder insurance for the second Standard decoder
The total amount is R833,00, due on the 1st of every month.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically. Please rest our assured we strive to give our customers correct billing information at all times. Our records do indicate SMSes are sent to the DStv account holder when the account is short paid and it has multiple decoders active on it. Kindly confirm if we have the correct details on the account for correspondence.
Please also confirm the exact time and date you contacted and you given wrong information so that we can address this conduct.
We will give you the break down of your subscription below:
R399,00 for the DStv Compact package.
R100,00 for the PVR functions of the Explora decoder and first Extra View set up
R100,00 for the Seconda Extra View
R110,00 for the DStv Access package.
R49,00 for the ShowMax
R35,00 decoder insurance for the Explora decoder
R20,00 decoder insurance for the first Standard decoderR20,00 decoder insurance for the second Standard decoder
The total amount is R833,00, due on the 1st of every month.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply08 Aug 2020, 15:41
Official
Hi Kgotso Antonio Mashishi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically. Please rest our assured we strive to give our customers correct billing information at all times. Our records do indicate SMSes are sent to the DStv account holder when the account is short paid and it has multiple decoders active on it. Kindly confirm if we have the correct details on the account for correspondence.
Please also confirm the exact time and date you contacted and you given wrong information so that we can address this conduct.
We will give you the break down of your subscription below:
R399,00 for the DStv Compact package.
R100,00 for the PVR functions of the Explora decoder and first Extra View set up
R100,00 for the Seconda Extra View
R110,00 for the DStv Access package.
R49,00 for the ShowMax
R35,00 decoder insurance for the Explora decoder
R20,00 decoder insurance for the first Standard decoderR20,00 decoder insurance for the second Standard decoder
The total amount is R833,00, due on the 1st of every month.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically. Please rest our assured we strive to give our customers correct billing information at all times. Our records do indicate SMSes are sent to the DStv account holder when the account is short paid and it has multiple decoders active on it. Kindly confirm if we have the correct details on the account for correspondence.
Please also confirm the exact time and date you contacted and you given wrong information so that we can address this conduct.
We will give you the break down of your subscription below:
R399,00 for the DStv Compact package.
R100,00 for the PVR functions of the Explora decoder and first Extra View set up
R100,00 for the Seconda Extra View
R110,00 for the DStv Access package.
R49,00 for the ShowMax
R35,00 decoder insurance for the Explora decoder
R20,00 decoder insurance for the first Standard decoderR20,00 decoder insurance for the second Standard decoder
The total amount is R833,00, due on the 1st of every month.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
's updateReviewer Update
08 Aug 2020, 19:32Good evening
Please be advised that I cannot recall date or Time.All I remember is that it was during the month of February 2020 when you guys had multiple trainees at the time.The agent confirmed with me that my monthly subscription would be R689.If you can look at my payment history you can see that I have been paying R689 monthly.I have recently added Showmax to my account.However I would Like to cancel the insurance on the Decoders as I had informed the consultant that I had spoken to that advised me of the R689 Monthly subscription.
I am still not getting a tangible solution from you guys with regards to a way forward.i had to folk out an additional unbudgetted R356 yesterday to reconnect my services. Apologies at this stage just dont cut it.What guarantee do I have that something of this nature wont happen again?
I am deeply at the manner in which you guys have handled the situation.
Please be advised that I cannot recall date or Time.All I remember is that it was during the month of February 2020 when you guys had multiple trainees at the time.The agent confirmed with me that my monthly subscription would be R689.If you can look at my payment history you can see that I have been paying R689 monthly.I have recently added Showmax to my account.However I would Like to cancel the insurance on the Decoders as I had informed the consultant that I had spoken to that advised me of the R689 Monthly subscription.
I am still not getting a tangible solution from you guys with regards to a way forward.i had to folk out an additional unbudgetted R356 yesterday to reconnect my services. Apologies at this stage just dont cut it.What guarantee do I have that something of this nature wont happen again?
I am deeply at the manner in which you guys have handled the situation.
's update08 Aug 2020, 19:32
Reviewer Update
Good evening
Please be advised that I cannot recall date or Time.All I remember is that it was during the month of February 2020 when you guys had multiple trainees at the time.The agent confirmed with me that my monthly subscription would be R689.If you can look at my payment history you can see that I have been paying R689 monthly.I have recently added Showmax to my account.However I would Like to cancel the insurance on the Decoders as I had informed the consultant that I had spoken to that advised me of the R689 Monthly subscription.
I am still not getting a tangible solution from you guys with regards to a way forward.i had to folk out an additional unbudgetted R356 yesterday to reconnect my services. Apologies at this stage just dont cut it.What guarantee do I have that something of this nature wont happen again?
I am deeply at the manner in which you guys have handled the situation.
Please be advised that I cannot recall date or Time.All I remember is that it was during the month of February 2020 when you guys had multiple trainees at the time.The agent confirmed with me that my monthly subscription would be R689.If you can look at my payment history you can see that I have been paying R689 monthly.I have recently added Showmax to my account.However I would Like to cancel the insurance on the Decoders as I had informed the consultant that I had spoken to that advised me of the R689 Monthly subscription.
I am still not getting a tangible solution from you guys with regards to a way forward.i had to folk out an additional unbudgetted R356 yesterday to reconnect my services. Apologies at this stage just dont cut it.What guarantee do I have that something of this nature wont happen again?
I am deeply at the manner in which you guys have handled the situation.