1 reviews | Active since Apr 2017
MULTICHOICE BILLING BAD SERVICE AS USUAL...
<p>I arranged a debit order last year with multichoice but later called in to cancel it and have since then been paying manually but every month they go into my account trying to debit even after i make the payment now this month they did the same and double debited my acc but refunded one debit without my knowledge i continued with my manual payment but they disconnected my services when i called in they said i owe what they refunded (R515) + R50 reconnection fee since i was not aware of all of this i consulted my bank only to find out their refund was debit by another provider I called in again today with my money saying even if they went into my acc without notifying me im willing to pay back their refund with my next payment but they must not disconnect my services as i paid for the month of april but i was taken from pillar to post no one is willing to assist.</p> <p> </p> <p>Multichoice i dont owe you for the month of april i want to view for what i paid for PLZ , mistake was done on your side going into my acc as you please without any notification or authorisation.</p> <p> </p> <p>As i mentioned i am willing to pay back what you guys deposited in my acc without my knowledge but for now can my services continue as per normal because payment for the month was made.</p> <p> </p> <p>Unhappy client waiting for feedback on this.</p>
Dear Mampho Dimuna
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter team
Dear Mampho Dimuna
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter team
Good day Mampho Dimuna
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our records indicate that your service is currently active on the DStv Compact Package and your payment request has been escalated to our finance department for assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please advise us by return mail should the problem persist and we will assist you accordingly.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Good day Mampho Dimuna
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our records indicate that your service is currently active on the DStv Compact Package and your payment request has been escalated to our finance department for assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please advise us by return mail should the problem persist and we will assist you accordingly.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
