Multichoice Billing and Bad Service

It was on the 09-10-2017 I received an SMS which states: you recently activated a new DSTV service but we haven't recived payment yet. Please pay R787.73 I assume it was because of a new contract since my price lock plan had expired. Then another SMS on the 12-10-2017 that my DSTV service has been suspended, I must pay R1521.89. I drove to Randburg multichoice customer center because it wasn't making any sense to me. I needed to understand that kind of billing in just 3 days.

Consultant that attended to my query checked and asked me to pay R799, then she reconnected my service. On the 18-10-2017 another SMS to pay R744.76 and my service was suspended. I called in to query, spend a full hour with consulted keeping me on hold for 30 minutes on phone whilst she was discussing with her coach/team leader.

I then asked to speak to a manager or any one from accounts. They told me manager will call me. Then Thabang Melk who claimed to be a manager called. I explained my query then he advised that he'll investigate and call me back following day and he did, also confirmed that billing has been resolved they made an error on their side. If I get disconnected again I must just email him and he'll sort out for me.

Then on the 23-10-2017 another SMS to confirm my service has been disconnected and I must pay R2007.27. I emailed him whilst disconnected and all tried called contact center, he wasn't replying to my emails nor found on phone.

I've logged a query and was after a debit order of R1957.26 went of my account. Their reply was that, they debited R1750.87 for services to last you up until the 24/12/17.

Who does that without prior arrangement with customer????

Then on 25-11-2017 debit order went through for an amount of R1282, after sending a statement request and asked that they mustn't debit since they've debit already till 25 December. I wish we can get an alternative, these people are ***********. Still waiting for replies CASE NUMBER: **********