MultiChoice billing ****

Hello Peter, I paid my MultiChoice subscription amount of R1 250 on 26 July 2024 for August, unaware that the amount had been debited on my bank account the previous day. Receipt of double payment was confirmed. I was advised that I would not be refunded, and that the amount of the second payment would however be credited on my account for September. Contrary to this, MultiChoice disputes the payment and requires me to pay for September, again.

Kindly intervene so that I can continue receiving the service for which I paid. It's so frustrating.