1 reviews | Active since Jul 2014
multichoice bill unacceptable
dear Dstv - <br> please assist me regarding my dstv account reference number ***6. my account on dstv is not acceptable pay the acc monthly, what has happened is payment was made in error of R4000.00 dated 05/06/2015 and i only received one payment from dstv not 2 my account is on an over due R4984.00 what the hell is going on, i am on the phone with dstv week after week they keep telling me that the matter will be resolved and this is going to affect my credit record rating. there is charges on the acc that is uncessary i have sent emails to agents that i have not recieved no extra payment of R4000.00, i am really ghatvol of this now i am seriously on the verge to closing this account and open an account with Top tv seriously. i cant handle such things this is not my problem get your systems sorted and also your employees up and running--- please note that I AM NOT PAYING THIS AMOUNT. THANKS MR A CHODREE
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service has been reconnected and the billing on your account explained and adjusted as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service has been reconnected and the billing on your account explained and adjusted as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,