MultiChoice , BIG ********
Multuchoice has been charging me extra R99 for an Explorer 3 decoder that i dont even have since February 2020. I call their call centre every month and no one is interested to help me sort out this issue. I am very disappointed in their service. They always promise to get someone to call me back but it never happens. I am tired of being ****med by MultiChoice.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
09 Nov 2020, 23:15Hi Bontle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Nov 2020, 23:15
Official
Hi Bontle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Nov 2020, 12:32Hi Bontle,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I also confirmed that indeed you are not in possession of the PriceLock decoder that you are being billed for.
I have escalated the the matter for the billing to be stopped and will also reverse all incorrect charges that were billed.
However, I will contact you to provide feedback once I get confirmation that your DStv PriceLock billing has been cancelled.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I also confirmed that indeed you are not in possession of the PriceLock decoder that you are being billed for.
I have escalated the the matter for the billing to be stopped and will also reverse all incorrect charges that were billed.
However, I will contact you to provide feedback once I get confirmation that your DStv PriceLock billing has been cancelled.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Nov 2020, 12:32
Official
Hi Bontle,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I also confirmed that indeed you are not in possession of the PriceLock decoder that you are being billed for.
I have escalated the the matter for the billing to be stopped and will also reverse all incorrect charges that were billed.
However, I will contact you to provide feedback once I get confirmation that your DStv PriceLock billing has been cancelled.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I also confirmed that indeed you are not in possession of the PriceLock decoder that you are being billed for.
I have escalated the the matter for the billing to be stopped and will also reverse all incorrect charges that were billed.
However, I will contact you to provide feedback once I get confirmation that your DStv PriceLock billing has been cancelled.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Nov 2020, 11:23Hi Bontle,
Kindly note that as per our telephone conversation, the incorrect PriceLock billing has been cancelled and I have also reconciled your DStv account.
I have credited your DStv account with an amount of R792.00. Since your services will be on DStv Family from 26 November 2020, this means that we will subtract the monthly subscription of R279.00 DStv Family + R100.00 HDPVR functions from the credit balance available.
You will only need to make a payment from 26 January 2021. As the credit balance is enough to cover your services till 25 January 2021.
Kind Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone conversation, the incorrect PriceLock billing has been cancelled and I have also reconciled your DStv account.
I have credited your DStv account with an amount of R792.00. Since your services will be on DStv Family from 26 November 2020, this means that we will subtract the monthly subscription of R279.00 DStv Family + R100.00 HDPVR functions from the credit balance available.
You will only need to make a payment from 26 January 2021. As the credit balance is enough to cover your services till 25 January 2021.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Nov 2020, 11:23
Official
Hi Bontle,
Kindly note that as per our telephone conversation, the incorrect PriceLock billing has been cancelled and I have also reconciled your DStv account.
I have credited your DStv account with an amount of R792.00. Since your services will be on DStv Family from 26 November 2020, this means that we will subtract the monthly subscription of R279.00 DStv Family + R100.00 HDPVR functions from the credit balance available.
You will only need to make a payment from 26 January 2021. As the credit balance is enough to cover your services till 25 January 2021.
Kind Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone conversation, the incorrect PriceLock billing has been cancelled and I have also reconciled your DStv account.
I have credited your DStv account with an amount of R792.00. Since your services will be on DStv Family from 26 November 2020, this means that we will subtract the monthly subscription of R279.00 DStv Family + R100.00 HDPVR functions from the credit balance available.
You will only need to make a payment from 26 January 2021. As the credit balance is enough to cover your services till 25 January 2021.
Kind Regards,
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
01 Dec 2020, 13:30Thanks to Sandile for finally sorting out my issue. Its very sad though that i had to complain here before anyone can take me seriously.
's update01 Dec 2020, 13:30
Reviewer Update
Thanks to Sandile for finally sorting out my issue. Its very sad though that i had to complain here before anyone can take me seriously.