TM
Tebogo M

1 reviews | Active since Sept 2011

11 Apr 2017, 14:41

Multichoice being disrespectful with my account

<p>Multichoice keep on disconnecting my house dstv for what i dont understand. they received the payment 01 April but every second day they disconnect. i call them to complain they keep me on hold forever till i run out of airtime. In January i called them to cancel the second dish, which they did and send me confirmation. but for some reaon they want me to pay for something that im not using. They been disrespectful because they send me all over and never assist me. dont even bother calling me back to sort out their mess. im flipping tired with this company. can somebody do sometrhing</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Apr 2017, 14:49
Official

Dear Tebogo

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice : Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Apr 2017, 13:34
Official

Good day Tebogo

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We confirm that the billing on your account has been rectified and your account adjusted accordingly.

Please be advised that the service has been activated on the DStv Access Package the second decoder is inactive as requested.

Once again please advise us by return mail should the problem persist and we will assist you accordingly.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert