AB
ANdrew B
1 reviews | Active since May 2022
09 Nov 2022, 13:58
Multichoice be damned
On 1 Nov I logged a complaint regarding that although I have logged my number with WASP Do Not Call facility, with Multiichoice of course immediately answering that they will look into, today I get another cold sales call from their same agent!!!!
Helpful (0)
Replies (8)0
Replies (8)
DStv (MultiChoice)'s replyOfficial
09 Nov 2022, 14:02Hi Andrew,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Nov 2022, 14:02
Official
Hi Andrew,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
AB
ANdrew B's updateReviewer Update
09 Nov 2022, 17:15well, that's what you said on 1 November!
AB
ANdrew B's update09 Nov 2022, 17:15
Reviewer Update
well, that's what you said on 1 November!
DStv (MultiChoice)'s replyOfficial
10 Nov 2022, 11:13Hi Andrew,
We tried to call you to no avail.
Kindly confirm the following so that we can assist you:
- The number you were called from
- What was the offer about
- Do you have an existing account with Multichoice? If yes, please provide your ID number so that we can remove your information.
Our records show that your email is registered for DStv Now.
Please note that you will need to turn off marketing information.
Kind regards,
DStv: Hello Peter Team
We tried to call you to no avail.
Kindly confirm the following so that we can assist you:
- The number you were called from
- What was the offer about
- Do you have an existing account with Multichoice? If yes, please provide your ID number so that we can remove your information.
Our records show that your email is registered for DStv Now.
Please note that you will need to turn off marketing information.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Nov 2022, 11:13
Official
Hi Andrew,
We tried to call you to no avail.
Kindly confirm the following so that we can assist you:
- The number you were called from
- What was the offer about
- Do you have an existing account with Multichoice? If yes, please provide your ID number so that we can remove your information.
Our records show that your email is registered for DStv Now.
Please note that you will need to turn off marketing information.
Kind regards,
DStv: Hello Peter Team
We tried to call you to no avail.
Kindly confirm the following so that we can assist you:
- The number you were called from
- What was the offer about
- Do you have an existing account with Multichoice? If yes, please provide your ID number so that we can remove your information.
Our records show that your email is registered for DStv Now.
Please note that you will need to turn off marketing information.
Kind regards,
DStv: Hello Peter Team
Best regards,
AB
ANdrew B's updateReviewer Update
10 Nov 2022, 11:34The number dialled from is ***
Wanted to sell me a new decoder; I had asked to email the details, but they said they cannot and can only contract telephonically! That sounds like bull....
***
I will indeed turn off marketing information, although it is a pity that that is construed by yourselves to allow sales agents to call
Wanted to sell me a new decoder; I had asked to email the details, but they said they cannot and can only contract telephonically! That sounds like bull....
***
I will indeed turn off marketing information, although it is a pity that that is construed by yourselves to allow sales agents to call
AB
ANdrew B's update10 Nov 2022, 11:34
Reviewer Update
The number dialled from is ***
Wanted to sell me a new decoder; I had asked to email the details, but they said they cannot and can only contract telephonically! That sounds like bull....
***
I will indeed turn off marketing information, although it is a pity that that is construed by yourselves to allow sales agents to call
Wanted to sell me a new decoder; I had asked to email the details, but they said they cannot and can only contract telephonically! That sounds like bull....
***
I will indeed turn off marketing information, although it is a pity that that is construed by yourselves to allow sales agents to call
DStv (MultiChoice)'s replyOfficial
10 Nov 2022, 12:28Hi Andrew,
Our records show that your marketing information has been set to none.
The last interaction we have on our records is on the 10-8-2022 we tried to sell you a Price Lock subscription.
There's another company called On-Air that sells decoders on a payment plan option. I believe that this is the company that keeps calling you. We will never call you from a number that looks like a Cell phone number.
We have escalated the query to them so that they can check if they have your details on their list.
Kind regards,
DStv: Hello Peter Team
Our records show that your marketing information has been set to none.
The last interaction we have on our records is on the 10-8-2022 we tried to sell you a Price Lock subscription.
There's another company called On-Air that sells decoders on a payment plan option. I believe that this is the company that keeps calling you. We will never call you from a number that looks like a Cell phone number.
We have escalated the query to them so that they can check if they have your details on their list.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Nov 2022, 12:28
Official
Hi Andrew,
Our records show that your marketing information has been set to none.
The last interaction we have on our records is on the 10-8-2022 we tried to sell you a Price Lock subscription.
There's another company called On-Air that sells decoders on a payment plan option. I believe that this is the company that keeps calling you. We will never call you from a number that looks like a Cell phone number.
We have escalated the query to them so that they can check if they have your details on their list.
Kind regards,
DStv: Hello Peter Team
Our records show that your marketing information has been set to none.
The last interaction we have on our records is on the 10-8-2022 we tried to sell you a Price Lock subscription.
There's another company called On-Air that sells decoders on a payment plan option. I believe that this is the company that keeps calling you. We will never call you from a number that looks like a Cell phone number.
We have escalated the query to them so that they can check if they have your details on their list.
Kind regards,
DStv: Hello Peter Team
Best regards,
AB
ANdrew B's updateReviewer Update
10 Nov 2022, 13:03Thank you. They certainly advised that they are accredited to act on your behalf. I would have been happy to receive emailed information, but will rather seek out any info than depend on sales calls.....
AB
ANdrew B's update10 Nov 2022, 13:03
Reviewer Update
Thank you. They certainly advised that they are accredited to act on your behalf. I would have been happy to receive emailed information, but will rather seek out any info than depend on sales calls.....
DStv (MultiChoice)'s replyOfficial
10 Nov 2022, 13:58Hi Andrew,
They have rep****.
They are currently checking.
Will advise you once resolved.
Kind regards,
DStv: Hello Peter Team
They have rep****.
They are currently checking.
Will advise you once resolved.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Nov 2022, 13:58
Official
Hi Andrew,
They have rep****.
They are currently checking.
Will advise you once resolved.
Kind regards,
DStv: Hello Peter Team
They have rep****.
They are currently checking.
Will advise you once resolved.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Nov 2022, 14:52Hi Andrew,
They have confirmed that your Cell number has been added to the "Do Not Call" list.
Kind regards,
DStv: Hello Peter Team
They have confirmed that your Cell number has been added to the "Do Not Call" list.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Nov 2022, 14:52
Official
Hi Andrew,
They have confirmed that your Cell number has been added to the "Do Not Call" list.
Kind regards,
DStv: Hello Peter Team
They have confirmed that your Cell number has been added to the "Do Not Call" list.
Kind regards,
DStv: Hello Peter Team
Best regards,