Multichoice

The service and manner in which I am treated is unacceptable.

Multichoice, does not care about its customers everyone is just a number to them.

I have down graded my package on the 6th of January, and was told by a representative that I need to make a payment of R299.00 which I did.

Only to receive a msg this morning saying my services has been disconnected. I then phoned in this morning stating my problem, the representative acknowledged that their system did not update and they will reconnect my services.

My services is still disconnected, I then phoned in again only to be told that I owe R220.66 for reconnection fee and the package which I do not understand because I made the payment that was said to me.

No one is helping me, they said the only solution is to pay, but I am not going to pay for their mistakes.