Multichoice bad service from their stuff all to their sales agents for selling lies

Last month I reconnected my dstv after a while in doing so I tried doing it myself on the WhatsApp self service, after doing so I see that my dish still is not working so I decided to call in then as I spoke to the consultant he picked up the error say I still have my previous decoders under my name, I'm like OK maybe it's those old one I asked him to remove them while his fixing the error from self service cause I actived the wrong decoder then all was done things seemed fine, then the month ends I decided to pay before my payment date to avoid disconnection, but few days after payment I get disconnected and I call in the lady helps and reconnect my services cause she saw the error from the previous month, few days service disconnected I call in get some manager her name is Qama the consultant that brought her was nompumelelo tana bad service I dropped the call same time call again but this time I get helped my service is back, yesterday service disconnected how now cause it's supposed to be fixed but I get told I need to pay for the days of the self service error and what I know is the error was done a day after it's occurrence but now it has days of billing