Multichoice bad service

I took out an explora on pricelock in January 2021. I received the decoder and the installation was done. 14 days later, my service is suspended. I call multichoice and they reconnect my service after I paid R179.00. Three days later my service is disconnected again. I call multichoice and they tell me I was supposed to pay a pro rata amount of R999 on pricelock. The lady who sold the price lock to me said that I should pay my subscription as usual and multichoice will transfer my credit over to the new contract. So I paid R820 on 30.01 2021 and my understanding on Sunday 14.02.2021 was that the R179 is to make up the R999. Today when I spoke to consultant no3 for the day, she told me I don't have a credit with multichoice. That pricelock does not explain to customers that they need to pay the 999 upfront. I explained that I have paid and she told me that I paid for the old decoder but she can see that the explora was installed the same day we paid the account. I am now expected to pay another R1081 which incl reconnetion when the error is on their side. They are charging me for 2 decoders and I'm only using 1. And even if I used 2, extraview is included in the price lock subscription. And to top it all I asked to speak to the team leader and after being on the line for 30mins I was disconnected. Disgusted by the service received. My service is still suspended and they got my money. Bad bad bad. I feel **********. I have the call ref numbers nut the last one just dropped the call before I could get to the reference.