Multichoice Bad service

I’ve been waiting for installation of my new DSTV decoder for over a month now. I’ve been call this installer they referred me to KAMO COMMUNITY PROJECTS ***, with the same excuse every week “I’m at multichoice now, I’ll update you later today” with no update whatsoever, or “They are supposed to be couriered today cause they have arrived at multichoice” or I’d call back a week later with more and more excuses.

Tried calling Customer Support and Telesales with no help and some of them telling me to wait 2 weeks after waiting a month…

Can I please get some assistance with this I’ve been waiting a long time