MULTICHOICE BAD SERVICE

Once again we have a problem with our account. I contacted them 3 times in a weeks time to sort out our account and it's never done. No phone call from them to clarify the situation. Every time I phone them it's been escalated to the finance department but with NO RESPONSE. We are struggling for so long now with them. Every month we pay more and more for our subscription. Now when I phoned them on 4 November 2020 I was told that there was an installation done and added to our account of R638 ... WHAT INSTALLATION????? There was no installation done in October. We app**** for the price lock in January/February and it was installed in February (installation was supposed to be included). Then we were over charged once again. They charged as for 2 Explorers instead of 1. When the technicians came to install the Explorer, they said we can use the old explorer in our bedroom as an extra view (and they took out the current decoder and replaced it with the old Explorer. I cancelled the decoder that was used in our bedroom) and we have a third view in the Kitchen. I can't understand why is this so difficult for them to understand. Every time when there is a issue with the account I have to explain everything again. Now TODAY our DSTV is cut-off. I am not prepared to pay R1457-36. This account needs to be resolved once and for all. The SAD STORY is that NO ONE from Multichoice even bothered to phone us. Yesterday Nokwanda Ngobo told me that our subscription is suppose to be R829 excluding the insurance on each decoder. For all I care they can cancel everything. We are "gatvol" for DStv (Multichoice) bad service. Please contact us on ***.