Multichoice bad service

I am very dissapointed with the service i have been getting from Multichoice. My DSTV service has been disconnected. I called them on the 3rd of June 2024 and i was told that I have added DSTV Indian Add-on Subscrions through self service and to my knowledge I have never done such, I requested proof and they failed to provide it. To date my Services are still disconnected and I am being sent from pillar to post by their Agents. Their incompetence is inconviniencing me and my family. My kids are frustrated since is school holidays. Multichoice need to do better and value their clients.