Multichoice BAD SERVICE

It has now been another week (4th time in the last 2 months) since I have spoken to Multichoice again to refund payments back to me that I have made to my late father's account. A week before this they went and activated the account again! The operators forst said to me who activated the account and then had the oddacity to say to my that I shouldn't pay his account! Holding on forever, and getting promises that the accounts dept will phone me back. It's months down the line and I am still waiting for accounts to phone me to arrange refund! Multichoice is very quick to cut service when customers don't pay but when they need to refund a customer, they have to wait and I have been put on hold now for over 25 minutes waiting to talk to a manager and still holding!