Multichoice Bad Service

Dear MultiChoice Customer Service,

I am extremely frustrated with the poor service I have received and wish to cancel my DStv subscription with immediate effect.

I visited the Randburg Contact Centre to resolve an issue with my decoder. I was informed that I would receive a replacement decoder along with a new dish, which was supposed to be installed last week Tuesday. However, I was later told that the decoder was out of stock and that a technician would be sent to install both decoders once available.

Despite multiple follow-ups, I have only been given empty promises that my issue is being "escalated" and will be resolved within 48 hours. Yet, I am still without any DStv service, all while continuing to pay for a service I am not receiving.

As a long-standing customer, I am appalled by this level of service. Therefore, I demand the immediate cancellation of my subscription and a refund for the period during which I had no service. Kindly process this request without further delay and confirm the cancellation in writing.

If this matter is not addressed urgently, I will have no choice but to escalate it further.