Multichoice bad service and no response

We have had 3 decoders for about 3 years now..all connected with Xtraview which came to around R1273.

Today we spoke to a lady from the Multichoice (as we were told we were eligible for a long service discount) call center and she said there was an issue with our package and we will be billed for each decoder separately from 1 March. Which means R1273 x 3. We couldn't not understand why because its been working fine and billed correctly for the last 3 years.

So we told them to do what needs to be done and now the two none primary decoders aren't working. We have called back 3 times (they said they will call us but never did) and no one is helping us.

Our decoders were working fine before Multichoice tried to "help" us.

*UPDATE* it's now been over a week with no response from multochoice. Next billing date is only 3 weeks away.