Multichoice bad service

Worst service ever. I requested a change of ownership 3 months ago but the change of ownership has not through yet. I think I have called the call center 20 times now and everytime I call the call center I get different answers. I spoke to a lady last month and she advised me that the change of ownership will through the end of December but still it has not gone through yet. I have been calling the whole week trying to get assistance from someone but no change of ownership has gone through yet. What does one have to do to get assistance from multichoice. I need change of ownership to be on my mother's name I have send all relevant documents to *** and to a team called Masixole Kalanga who promised to assist before 17:00 yesterday but I'm still waiting for him to call me back. I don't understand why I pay for cancellation to go through if I didn't take a contract for 24 months. I'm tired of calling this guys. Can someone please assist me.